Store Configuration


Profill will be setup in your store by Providen so there is generally nothing for you to do. There is the occasional situation where you might need to adjust or modify some settings after profill was installed.


To access the central fill or store configuration in Profill either:


  • Click Configure Central Fill from the Central Fill menu the top of the main window or



  • Right click anywhere in the Delivery Order workspace and choose Configure Central Fill Settings


There are three tabs with settings


Profile


Your store profile is the name of your pharmacy and the return address for totes (our term for "batches" of your orders). You can adjust these settings as you see fit.


There are 4 settings on this tab of which you can see but not change:


  • Restrict to refills

    This setting will cause any new / first-fills to be ignored. This setting is not recommended for stores that do compliance packaging since it will cause first-fills you might intentionally add to be skipped by Profill. This setting is for stores that send vial/oral-solids as refills. This setting is also ignored by the batch order manager. We will explain to you how to use this option effectively and enable it for you if it suits the workflow you have.

  • Allow Batching

    Allows you to select the Batch Orders side bar menu and utilize the Automed Report in Kroll to send compliance orders in a more efficient way. If your store only sends compliance meds to Providen this is a good option because it allows you to bypass the delivery order system and send all your scripts in a single step.

  • Allow Mail Order

    This option will cause Providen to generate a Canada Post label and mail out the patient's meds to them directly. Providen chooses the lowest cost shipping product from Canada Post depending on the medication being shipped. Patients will be subscribed to text or email shipping notices from Canada Post if they have suitable email or mobile numbers on their patient card in Kroll. This option cannot be used with the Batch option.



Kroll Settings


These settings are used to allow Profill to connect to Kroll. Profill cannot function in your store without these settings. Sometimes the login details Kroll provides to facilitate the connection expire. If your main station with Kroll on it is upgraded or experiences some technical issue our credentials can become lost or invalidated. 


Settings


Kroll Server Name


This is a drop down menu that allows you pick from a list of Kroll Databases in your pharmacy. By far, most pharmacies have only one database but we support multiples if you need.  Clicking the [+] icon to the right of the drop down will allow you setup additional databases.


  • Host/IP

    This field tells Profill how to find your database on your local network. Acceptable values for example are:

    - MY-MACHINE-NAME\MSSQLSERVER (named instances)
    - (local), localhost (when the database is installed on the same machine as Kroll)
    - 127.0.0.1 (an IP address)

    Please note that connections to Kroll must be on-prem (at your location).  VPN or remote servers will likely be too slow to create a work


  • Port is defaulted to 1433. It can be changed but it's very rate that this is needed.
  • Database is defaulted to Pharmacy. Change this if you know the name of your Kroll database is something else.
  • Username and Password are those which Kroll provided to us/you.
  • You can use the Test button to check the connection. If it fails for any reason please reach out to Providen support and we will help you fix this.

Other Parameters


  • Kroll Initials are used to log changes to inventory by Profill when it creates or cancels orders. Some pharmacies do not want to their inventory adjusted (usually in a multiple database store). We can configure Profill to not log inventory changes. This is a step our support people will do for you on request. You can use the initials of any valid Kroll user on your system. We typically setup a central fill user so that you can tell the difference between inventory changes done by a real Kroll user and the Profill Application.

  • Delivery Order List ID is a value that we setup in Kroll during onboarding.

  • Blister Label Groups allows you to select the default blister card label the central fill facility will use to package your blister compliance orders. The value you select here becomes the default choice on compliance orders when you are preparing your orders for central fill. The central fill facility may have a different selection from the one you have locally at your store.

    You should only select other label types after confirming we have that label stock.

    Some label types have configuration values we need to manage on our packagers (like SynMed) so only change these values after discussing your needs with our warehouse pharmacy manager.

  • Strip Label group is the name of the patient group you must add in Kroll, and then assign to any patients you want to send compliance strip orders to Providen. Please not that a patient can be either a blister patient or a strip patient at any one time, not both.

  • Check For Orders controls how often Profill will scan for new delivery orders in Kroll when you are configured for un-attended sending mode.




The Central Fill Tab


This tab controls how Profill communicates over the web with the central fill facility.  These, like the Kroll settings, are setup by Providen when we onboard but there are occasions when you might need to check credentials or addresses.

  • Web Services is the address if the central fill facility.

  • API Key, Username and Password are provided by Providen to you. Sometimes we would need to change them on our end and you can adjust them accordingly.

  • Logging and HTTP Challenge should be left on.


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