Customer Service

IPS Shipping Protocols 14

• IPS Shipping - Vial Medications
• IPS Shipping - Boxed Medications
• IPS Shipping - Manufacturer Bottles
• IPS Shipping - Troubleshooting Printer Issues at Shipping Station
• Kangaroo Packs - Summer Protocol (May 1st - October 31st)

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Domestic Shipping Protocols 1

• Shipping Blister Packs - Checking Order List for Pharmacy Client

Compliance Pack Protocols 4

• Compliance Packs - Filling
• Compliance Packs - Shipping
• Compliance Packs - Checking Order List for Pharmacy Clients
• Compliance Packs - Common Issues

Picking Protocols 2

• Picking Protocols
• Picking - Butterfly Method for Patient Labels (Small Stock Medication Bottles)

Strip Packaging Protocols 0

Narcotics 0

Receiving Product 0

Checking Protocols 0

Store Documentation 14

• [#0] General Information about Profill 2
• [#1] Configuring Profill for Your Store
• [#2] The Workspace & The Workspace Menu ✅
• [#3] Delivery Order Management ✅
• [#4] Resolving Error Messages/States ✅

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AeroSafe Procedures 5

• AeroSafe - Picking Procedure
• AeroSafe - Warehouse Fridge Storage of Cold-Chain Product Orders
• AeroSafe - Managing Warehouse Inventory of AeroSafe Bins and PCMs
• AeroSafe - Shipping Protocol
• AeroSafe - Cold-Chain Medication List and Shipping Distinctions

Misc 1

• AeroSafe/AirTags Spreadsheet

Operations 10

• Documentation Needs
• Corrections Standards (Training Manual)
• Employee Handbook
• FastPak EXP (ARxium Machine) User Manual
• Shipping (Draft)

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Drafts 0