Customer Service

General Information Stores who want to upgrade to Profill 2.0 before the general launch may do so by requesting an early upgrade to rob@providen.ca ...

Store Configuration Profill will be setup in your store by Providen so there is generally nothing for you to do. There is the occasional situation where...

Workspace Menu The workspace menu can be accessed by right clicking anywhere in the empty white area in the delivery order screen where your orders are ...

Delivery Order Management Patient Setup Profill needs a complete patient record for mail order. In the beta version of Profill 2, we still require t...

Validation Errors Are the most common type of error. These usually happen for the following reasons: The product you want is not configured for com...

Product Mismatches The largest issue a store contends with in a central fill setting is product mis-matches. Stores often have a different preferred bra...

Batching Explained Batching your orders in Kroll allows you to send a large number of patients at one time. You don't need to use the delivery order...

Introduction You can report bugs, request features and ask for help with Profill all from inside the app. This process is separate from the order suppor...

Explanation There are times where the Central Fill Facility (CFF) will tell you that they don't have brand X or manufacturer Y. When this happens yo...

Explanation Downloading a regular update. Profill does not update automatically by default in stores. This can be turned on upon request. To updat...