Validation Errors
Are the most common type of error. These usually happen for the following reasons:
- The product you want is not configured for compliance packaging
- The product you want is not available at Providen.
- There is missing patient information or you asked for a compliance cycle that is not supported. The delivery order system supports Daily, Days of the Week and Multiday Cycle. If you have other cycles you need to support you'll need to use Batch Mode which allows for any compliance cycle.
A validation error shows an orange badge:
To see what is wrong, double click it or right click on it and choose View Order Details and look at the validation messages.
In the example above, the MINT product was not found.
You can quickly send a support request to Providen right from this screen. Click Create Support Request and Profill will send a ticket into Providen.
Providen will reply back to the user who is logged in to it's important to make sure that you can access the email that is shown to you before you create the ticket.
Please note we do not send patient details or protected information at any point using sms or email.
Server Error Message
A server error message is returned by the facility when it could not process your order for any reason.
A server error is is shown as a red badge.
You can access the text of the error in the same way and also put in a ticket in the same way.
This example shows a less human friendly message, since it came from the server. We can see the words Postal, Phone and City here though and easily conclude we should check to make sure the patient card for this person and make sure those address and contact details are present.
If you fix these details in the delivery order you will be able to try to resend.